Though I do this with somewhat mixed feelings, I thought it only fair to give an update on my "DELL COMPUTERS SUCK!" situation from a previous post.
One of the Dell Computers Customer Advocates found my angry blog entry. Oh happy search engine! I wonder if he typed in "Dell Sucks" ? Anyway, he wrote me to try to rectify the situation with my computer. At that time, I also informed him about my equally-pissed off mother, whom also bought a Dell less than a year before and tried repeatedly to get her Dell rebate to no avail. After about 10,000 emails back and forth, the results are in:
- My mother was finally sent her rebate somewhere in the ballpark of $130, so definitely worth the effort on my part. She is quite happy now. Her desktop Dell makes me nuts though. You can't use it for 5 minutes without it slowing down to a madness-inducing crawl. Considering the thing is less than a year old, I'm surprised it could get bogged down with spy/adware so fast, but oh well.
- My own happiness is mixed. Dell quickly replaced my crappy keyboard for free (and it arrived in like a day), but would not just replace the whole damn laptop itself. I wanted to do that despite the fact that I may lose a few valuable programs i no longer have the software for, because i just don't trust this laptop. The fact that my "new" laptop has just had so many problems and quirks from the very first time I pushed the power button has left me somewhat dissastisfied. Now everytime something happens, I don't know if it's the laptop or just me. I am no computer techie, but I also have a pretty good knowledge of computers that surpasses most people, and know that this laptop did not come to me in good shape.
My new problem is that DVD's don't play so well. The picture is nice and clear, but it tends to skip and trip. Not fun for movie-watching. Dell has a download to fix this, but only for Sonic, a program i don't even use, and have no plans on downloading just so I can download the file to fix it.
Dell does have a live chat helpline which I appreciate, but as with any tech help, it can be slow and tedious. They then called me up (um, HELLO?) to further fix things. Though I appreciate their tenacity, it's kind of a "don't call me, I'll call you" situation.
Until then, let's hope this thing doesn't blow up. I don't have one of those recall batteries, do I???
Subscribe to:
Post Comments (Atom)
1 comment:
I wouldn't thunk it just a little while ago, but I would highly recommend a Mac. We have an IMac and it is wonderful. It's great for watching DVDs, in fact we put the TV away and now watch them exclusively on the IMac.
When the Dell Inspiron I'm posting with gets too old, I will definitely pick up a Powerbook.
The first computer I ever had was a II+. I guess I've come back to the fold.
Post a Comment