Tuesday, November 28, 2006

Dell Computers SUCK!!!!

When I sat at my computer at work and slowly and carefully “built” my Dell computer just a few weeks before I left for New Zealand, I was excited as a pig in shit. Being the internet junkie I am, having one’s own laptop, a NEW laptop, is akin to getting a new car or winning a modest lottery sum. It feels soooooo good. I took my time, and started out with a base laptop that was about $600. By the time I had finished “upgrading” and adding all the bells and whistles I thought were essential or cheap enough to be justifiable, the computer came out to about $1100. Since that’s about what I had expected to pay when I first began my computer hunt, I was pretty satisfied. One little splurge was to give the laptop a dreamy blue cover that glistens in the light. When the computer finally arrived at my desk at work, I laughed and clapped and sang. The mail lady stood stupified and said that was the first time she had ever been cheered when delivering mail. I hugged the box and put it down, claiming I would not open it ‘til I got home. My co-worker Tina eyed me knowingly and said, “You’ll never make it to the end of the day.”

She was right.

At home as I set the computer up, I immediately noticed problems. After several frustrating calls, (the sales people were assholes, the tech people fairly cool), I ended up totally re-installing the OS. That’s not especially comforting in a brand new computer. I called them to replace it, but they couldn’t guarantee me a new one before I left for NZ, so I was stuck with what I have. Since then, problems have continued, though all minor. The new one, which though small, was INCREDIBLY FUCKING FRUSTRATING was the ceasing effectiveness of the spacebar. Now, I’ve had keyboards where a single letter, like “W” stops working, and that’s rather annoying, but easily fixed since keyboards nowadays cost like 10 bucks. What do you do on a laptop though? And what do you do when the SPACEBAR stops working? My god, could there be any key that’s sudden uselessness could be more debilitating?

Needless to say, I eventually KINDA fixed it after prying off the damn thing a few times and having a crack at it. I hate doing that, since often once you starting fecking around with the keyboard, it never works quite the same again, but I was pretty desperate. At one point I had it working, but then the “c” wouldn’t work. I hate Dell. I hate Dell. I hate Dell.

5 comments:

Anonymous said...

Oy, we just got a new Dell desktop a few months ago. No complaints. Other than having to pay for it, of course.
Hope your troubles clear up.

Jen/Ganya

Anonymous said...

Oy, we just got a new Dell desktop a few months ago. No complaints. Other than having to pay for it, of course.
Hope your troubles clear up.

Jen/Ganya

Anonymous said...

Just caught up on a bunch of posts! Sorry to hear about your laptop, I can only imagine how frustrating it is. I knew exactly what you meant about a regular keyboard and a wayward 'c' or whatnot... Laptops, while portable, will always end up being a pain due to their very nature.

Your holiday sounded like a blast! The seal picture is awesome, that must have been a really terrific time. You're right about people saying they wished they could travel but very few being willing to put the effort you have into it. I'd be proud, too.

Anonymous said...

Whenever I read things like this, I'm glad we bought macs. :)

Dell Customer Advocate said...

Hi,

My name is Todd and I'm a customer advocate at Dell's corporate headquarters. We saw your post and I wanted to contact you.

I'm sorry for the problems that you had with that system. It sounds like it's just an issue with the keyboard itself. If you can tell me what model of system you have, some of them are designed so that the keyboards are easy to replace. If it is easy to replace, and we have a way to get the keyboard sent out to you, I'd be glad to send you one.

You can reach me at Customer_Advocate@Dell.com. Please add my first name (Todd) in the subject line of the email so the message can quickly be routed through to me.

Thank you,

Todd

Customer Advocate
Dell, Inc.